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 The
Essentials of Management
audio programme focuses on developing the vital real-world skills
which will achieve these results, throughout each of the major
functions of management.
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Who will benefit from the training programme ?
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Combining a blend of structured,
professionally produced
audio content, a supporting
e-learning CD and
carry-everywhere cue-card (so you can refer back to
key-points just when you need to) the
two-part
Essentials of Management
audio learning programme
is for those
managers who may be new to their
role, or for those who have been in position for a longer time but
who have had no formal management training.
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Volume Two includes
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Key information to give managers a practical understanding of
the available options to best influence the performance of their
team and individual members to achieve business objectives.
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Managing Assertively for Results
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Management Communication Skills I
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Management Communication Skills II
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Managing Meetings
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Managing Budgets
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Leadership through joint problem-solving
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Managing Performance Appraisals
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Managing for Success with Customers
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Managing Change
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Continuing Personal Development
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Module 1
 Managing Assertively for
Results
- Understanding what
drives behaviour
- Automatic responses and
learned responses
- Aggressive behaviour,
body language and outcomes
- Submissive behaviour,
body language and outcomes
- Assertive behaviour,
body language and outcomes
- Using rights and
responsibilities to your advantage
- Submissive behaviour,
body language and outcomes
Module 2
Management Communication
Skills I
Face to Face
Communication Strategies
- Overcoming
communication barriers
- Effective communication
- The 3 vital ingredients
- Being aware of and
using body language
- Active listening
Module 3
Management
Communication Skills II
Written Communication
Strategies
- Dealing with the
writing explosion
- The 15 key principles
of effective writing in management
Module 4
Managing Meetings
- 17 reasons why most
meetings are ineffective
- 10 key steps to ensure
a successful meeting
- Reaching an effective
conclusion
- 5 different approaches
- 10 further tips for
success
Module 5
Managing Budgets
- Defining the terms
- Budgets at work
- The benefits of budget
management
- How to draw up a budget
- How to manage the
budget
- 5 steps for getting a
budget back on track
Module 6
Leadership through joint
problem solving
- Recognising problems
- Spotting the symptoms
- Physical signs
- Emotional signs
- Behavioural signs
- The 3 steps for
successful joint problem solving
- Avoiding the 3 major
traps
Module 7
Performance Appraisal
- Purpose and benefits of
appraisals
- Overcoming the
difficulties of appraising staff
- the "halo" effect
- the "primacy" effect
- the "recency" effect
- the "central tendency" effect
- the "contrast" effect
- the "stereotypical" effect
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Maintaining objectivity
- 5 steps for an
effective appraisal
- Essential preparation
- Dealing with poor
performance
- 4 key principles
- 10 vital steps
- follow-up action
Module 8
Managing for Success with
Customers
- dealing with internal
and external customers
- 4 categories of
organisation
- customer
perception
- creating an image
- the CRASH test
Module 9
Managing Change
- changing
for future success
- the 3 stage process
- using PEST analysis
- using SWOT analysis
- getting round the obstacles
- 6 strategies for
implementing change
Module 10
Continuous Professional
Development
- going
through the "learning cycle"
- personal stock-taking
- interactive exercise
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Programme includes:
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A
total of six CDs
Essentials of Management (Volume Two) audio learning programme
Audio learning programme Introductory Tips & Tricks CD
Just-in-time Essentials of
Management cue-card
Essentials of Management
e-learning CD-ROM
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Studio-produced audio learning content |
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A powerful set of audio CDs, created and structured by some of
the UK’s leading specialists in their fields provide essential
information, tips, methods and techniques for building
real-world skills. The modular approach allows you to “dip in
and out” of the materials and increase retention by learning
just a little bit at a time. Careful production then ensures
that you can pick-up from where you left off at any given time
just by going back to the beginning of any track.
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Supporting CD-ROM
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It’s well known
that you can only develop skills in the real-world by taking
what you’ve learned and applying it. The supporting CD-ROM
which comes with each programme ensures that you always
practice the right things. User-friendly on-screen materials
allow you to revisit key information whenever it’s convenient
to do so, ensuring that you build skills using information
which is fresh, rather than based on information you only
vaguely remember from a training course you attended
months/years ago.
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Just-in-time cue-cards
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It’s said that
practice makes perfect but this is only so if you practice
the right things. As a carry-everywhere
information-resource, your personal cue-card fits neatly
into a pocket to serve as a constant reminder of the methods
and techniques you’ll have
 covered
in the learning programme. Cue cards help you build reliable
skills that achieve results in the real-world because they
help you focus on doing the right things - just at the right
moment.
Click
here to
order this programme
Click here
for your FREE product information pack
£295+vat
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Programme Code:
MA-ES2-ED. |
About Journey Learning
Journey Learning is the UK's leading consultancy for the development
and production of audio content for training and communication
purposes.
Benefits of Audio Learning
When compared with traditional training
methods, audio learning enables organisations to generate real
return on investment since
costs are lower, employee downtime is almost non-existent,
time availability for training is rarely an issue and the retention of information is significantly higher,
while training is repeatable, consistent and available
exactly when needed |
