The abilities to cope with anger, tackle hostility and contend with others’ lack of professionalism are becoming more and more important in the UK today, particularly so in the workplace.

At the very least, difficult people can make the working environment considerably less enjoyable. At the very worst, it can make it positively unbearable, producing unwarranted stress and having a negative impact on both your career and social life. 

Limiting other people's ability to affect you

Whether it is having to put up with insulting behaviour, having to work for an overly aggressive boss, having to deal with an easily incensed co-worker, or even just having to manage someone who feels they know all the answers, it is invaluable to be able to draw upon a series of techniques which limit others abilities’ to have a negative impact on your life
 
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Who will benefit from the training programme ?
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Dealing with Difficult People is a topic with relevance to many people as they look to succeed in today’s society, providing full and comprehensive real-world methods and techniques for handling the awkward people in life.
 
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Programme contents:
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Combining a blend of structured, professionally produced audio content, a supporting e-learning CD and carry-everywhere cue-card (so you can refer back to key-points just when you need to) this audio learning programme covers the following concepts and topics:

	SECTION ONE   Dealing with anger, hostility and lack of professionalism   SECTION TWO   The different types of difficult people             - Working with "Sherman Tanks"                -  Openly-aggressive people                -  Bullies who are pushy or abrupt                -  People who accept little discussion           - Working with "Complainers"                -  The constant whingers, moaners and "belly-achers"           - Working with "Negativists"                -  Defeatists who prevent things getting done           - Working with "Snipers"                -  Those who register disapproval using sarcasm                -  Those who use humour to attack in the safety of numbers                -  Those who humiliate people in front of others           - Working with "Exploders"                -  Tantrum throwers                -  Those who react with rage           - Working with "Silence"                -  Those who shrug shoulders rather than answer                -  Those who use silence as a weapon                -  Those who ignore you                -  Those who become silent when angry           - Working with "Experts"                 -  Those who are overconfident with their knowledge SECTION THREE   The role of conflict in daily life           - normal behaviour           - professionalism           - reaching resolution   The truth about personality clashes           - why you have difficulties only with certain people           - looking at behaviour and unacceptable reactions   Methods and techniques for preventing conflict           - 5 methods for communicating with difficult people           - 3 methods for interacting with difficult people SECTION FOUR   Behaviours for dealing with conflict when it happens           - 10 methods and techniques for minimising conflict SECTION FIVE     Real-world techniques for dealing with conflict           - dealing with aggressive people           - dealing with the complainers           - dealing with negative people           - dealing with verbal attacks and sarcasm           - dealing with anger and rage           - dealing with silence           - dealing with experts and know-it-all's
----------------------------------------------------------------------------------------------------------------------------------- Dealing with Difficult People audio programme Includes: -----------------------------------------------------------------------------------------------------------------------------------   Studio-produced audio learning content
	A powerful set of audio CDs. The modular approach allows you to “dip in and out” of the materials and increase your retention of the information by learning just a little bit at a time. The production ensures that you can pick-up from where you left off at any given time just by going back to the beginning of any track.
Supporting CD-ROM
	It’s well known that you can only develop skills in the real-world by taking what you’ve learned and applying it. The supporting CD-ROM which comes with each programme ensures that you always practice the right things. User-friendly on-screen materials allow you to revisit key information whenever it’s convenient to do so, ensuring that you build skills using information which is fresh, rather than based on information you only vaguely remember from a training course you attended months/years ago.
Just-in-time cue-cards
	It’s said that practice makes perfect but this is only so if you practice the right things. As a carry-everywhere information-resource, your personal cue-card fits neatly into a pocket to serve as a constant reminder of the methods and techniques you’ll have covered in the learning programme. Cue cards help you build reliable skills that achieve results in the real-world because they help you focus on doing the right things - just at the right moment.   Click here to order your audio learning programme now £24.99   (£1.50 will be added for postage and packing)

About Journey Learning

Journey Learning is the UK's leading consultancy for the development and production of audio content for training and communication purposes.

Benefits of Audio Learning

When compared with traditional training methods, audio learning enables organisations to generate real return on investment since costs are lower, employee downtime is almost non-existent, time availability for training is rarely an issue and the retention of information is significantly higher, while training is repeatable, consistent and available exactly when needed