Every successful working environment depends on the ability of its employees to interact with each other and people outside the organisation. Ineffective communication is a serious personal and organisational problem.  ---------------------------------------------------------------------------- Who will benefit from the training programme ? ----------------------------------------------------------------------------    The Key Communication Skills audio learning programme provides a range of workable methods and techniques to help staff at all levels to build real-world communication skills. Users of the programme will become more confident in handling subordinates, peers and their managers. ----------------------------------------------------------------------------------- The Key Communication Skills programme includes: ----------------------------------------------------------------------------------- Combining a blend of structured, professionally produced audio content, a supporting e-learning CD and carry-everywhere cue-card (so you can refer back to key-points just when you need to) the programme helps users develop an understanding of communication and its practical applications. Users will learn about the importance of assertiveness as well as the implications of non-verbal communication in any typical face-to-face exchange. The programme also focuses on developing a wide range of listening and awareness techniques that are easy to apply both in and outside work. The programme provides key information, hints and tips on the following topics:
	Module 1   What is Communication?           - What does Communication mean?           - The main purpose of communication           - The mechanics of communication           - Why things go wrong           - 8 things which can get in the way of effective communication Module 2   Communication Confidence           - Assertive communication           - Building confidence           - Self-awareness           - Identifying personal issues which affect your ability to communicate Module 3   Barriers to Effective Communication           - 4 things which stop us listening properly           - 7 things which affect the way our message is delivered Module 4   Overcoming the Barriers           - The one factor underpinning ALL effective communication           - Active listening           - Investing in other people           - Being aware of body language           - Creating rapport           - Being empathetic           - Being assertive           - Disassociating emotions           - Avoiding anger Module 5   Becoming even more Effective           - 5 key considerations when giving feedback           - 5 key considerations when receiving feedback Module 6   Different Behavioural Styles and their Effects           - Choosing the right style           - Submissive behaviour           - Aggressive behaviour           - Assertive behaviour           - A Bill of Assertive Rights           - Adopting an assertive style Module 7   Assertiveness in Practice           - Proactive assertiveness strategies           - Reactive assertiveness strategies           - Receptive assertiveness strategies Module 8   Preparing to be Assertive           - Effective self-talk           - Coping when anger starts to build Module 9   Negotiation Skills           - Strategies for each of the 3 key stages of negotiation           - Being clear about what you are to achieve           - Establishing common ground           - Negotiating a workable compromise           - Preparing for negotiation           - Effective questioning           - Using 9 different types of question           - The bottom line   Module 10   Body language and behaviour           - Submissive body language           - Aggressive body language           - Assertive body language           - Controlling your own body language           - Reading other people’s body language
----------------------------------------------------------------------------------------------------------------------------------- Communication Skills Programme Includes: -----------------------------------------------------------------------------------------------------------------------------------
	A total of five CDs   Key Communication Skills audio learning programme   Audio learning programme Introductory Tips & Tricks CD   Just-in-time Communication Skills cue-card   Key Communication Skills e-learning CD-ROM
Studio-produced audio learning content
	A powerful set of audio CDs, created and structured by some of the UK’s leading specialists in their fields provide essential information, tips, methods and techniques for building real-world skills. The modular approach allows you to “dip in and out” of the materials and increase retention by learning just a little bit at a time. Careful production then ensures that you can pick-up from where you left off at any given time just by going back to the beginning of any track.
Supporting CD-ROM
	It’s well known that you can only develop skills in the real-world by taking what you’ve learned and applying it. The supporting CD-ROM which comes with each programme ensures that you always practice the right things. User-friendly on-screen materials allow you to revisit key information whenever it’s convenient to do so, ensuring that you build skills using information which is fresh, rather than based on information you only vaguely remember from a training course you attended months/years ago.
Just-in-time cue-cards
	It’s said that practice makes perfect but this is only so if you practice the right things. As a carry-everywhere information-resource, your personal cue-card fits neatly into a pocket to serve as a constant reminder of the methods and techniques you’ll have covered in the learning programme. Cue cards help you build reliable skills that achieve results in the real-world because they help you focus on doing the right things - just at the right moment.   Click here to order this programme   Click here for your FREE product information pack £295+vat
Programme Code: BU-COM-GR.

About Journey Learning

Journey Learning is the UK's leading consultancy for the development and production of audio content for training and communication purposes.

Benefits of Audio Learning

When compared with traditional training methods, audio learning enables organisations to generate real return on investment since costs are lower, employee downtime is almost non-existent, time availability for training is rarely an issue and the retention of information is significantly higher, while training is repeatable, consistent and available exactly when needed