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 We
can all benefit from an increased awareness of the way we interact
with others and the effect of what we say and do.
Aggressive people
take rights for
themselves and deny
the rights of others while
non-assertive people give rights to others without taking them for
themselves. Assertive people on the other hand
take rights for
themselves and give the same rights to others
- and one of the biggest
outcomes of being non-assertive is the effect it has on our ability
to influence others.
This programme provides a range of real-world, workable techniques
for developing an assertive style, respecting the rights of other
people while standing up for your own and having a positive
influence on others.
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Who will benefit from the training programme ?
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The Assertiveness and Influencing
Skills audio learning programme was designed for
staff at all levels to further understanding of what is effective
when approaching other people. The main emphasis is on dealing with
behaviours which might sometimes be difficult to handle..
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The Assertiveness and Influencing Skills programme includes:
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Combining a blend of structured,
professionally produced
audio content, a supporting
e-learning CD and
carry-everywhere cue-card (so you can refer back to
key-points just when you need to) the Assertiveness
and Influencing Skills audio learning programme covers the following
concepts and topics:
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Module 1
 Different Behavioural Styles
and their Effects
- How
behaviour begets behaviour
- Submissive behaviour
- The effects of Submissive behaviour
- Aggressive Behaviour
- The effects of Aggressive behaviour
- Assertive Behaviour
- The effects of Assertive behaviour
- Understanding your
behavioural style
Module 2
Beliefs, Perceptions and
Learnt Behaviour
- Where
does your behaviour come from?
- Why do
people behave as they do?
- The basis of
Communication
- Your beliefs and
perceptions
- Learnt
behaviour
Module 3
Assertive Rights and
Responsibilities
- Becoming Assertive
- The concept
of Personal Rights
- 10 good
reasons to be Assertive
- Limits,
responsibilities and balance
- 12 Personal
rights and responsibilities
- Additional
work-based rights and responsibilities
Module 4
Assertiveness in Practice
- A real-world definition
of Assertiveness
- Proactive
Assertiveness
- Feedback
- Disclosure
- Reactive Assertiveness
- Coping with attacks
- Overcoming the fight and flight responses
- 7 personal strategies
- Receptive Assertiveness
- Dealing with unreasonable requests
- Being able to say "no"
Module 5
Preparing to be Assertive
-
Effective self-talk
- Coping when
anger starts to build
Module 6
Having influence
-
Bringing about change in other people
- The
influencing model
- Aggressive influence
- Submissive
influence
- Assertive /
Responsive influence
- Adopting
the right influencing style
- Using Push
and Pull energy to influence
- Using your
body language
- Taking
charge of the space and time
Module 7
Stating views and opinions
- When to
state views and opinions
- The approach you should
take
- The optimum number of
reasons to support them
- Negative vs Positive
reasoning
- The interplay of push
and pull energy
- The right amount of
energy to use
Module 8
Expressing your feelings
- When
you should express your feelings
- What it is important to
express
- The effect of "words,
music and dance"
- Emotional outbursts
- The difference between
thinking and feeling
Module 9
Stating Expectations and
Applying Incentives & Pressure
- When to
state expectations
- Important
considerations
- When to add incentives
and pressure
- How much energy to use
- The effects of "words,
music and dance"
- The role of empathetic
assertion
- Considerations when
setting incentives
-
Considerations when applying pressure
Module 10
Responsive Influencing
skills
- Active
listening
- Genuine interest
- Exploring
ideas
- Negotiating
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The Assertiveness and Influencing Skills audio learning programme includes:
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A
total of six CDs
Assertiveness and Influencing Skills audio learning programme
Audio learning programme Introductory Tips & Tricks CD
Just-in-time Assertiveness
and Influencing Skills cue-card
Assertiveness and
Influencing Skills e-learning CD-ROM
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Studio-produced audio learning content |
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A powerful set of audio CDs, created and structured by some of
the UK’s leading specialists in their fields provide essential
information, tips, methods and techniques for building
real-world skills. The modular approach allows you to “dip in
and out” of the materials and increase retention by learning
just a little bit at a time. Careful production then ensures
that you can pick-up from where you left off at any given time
just by going back to the beginning of any track.
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Supporting CD-ROM
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It’s well known
that you can only develop skills in the real-world by taking
what you’ve learned and applying it. The supporting CD-ROM
which comes with each programme ensures that you always
practice the right things. User-friendly on-screen materials
allow you to revisit key information whenever it’s convenient
to do so, ensuring that you build skills using information
which is fresh, rather than based on information you only
vaguely remember from a training course you attended
months/years ago.
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Just-in-time cue-cards
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It’s said that
practice makes perfect but this is only so if you practice
the right things. As a carry-everywhere
information-resource, your personal cue-card fits neatly
into a pocket to serve as a constant reminder of the methods
and techniques you’ll have
 covered
in the learning programme. Cue cards help you build reliable
skills that achieve results in the real-world because they
help you focus on doing the right things - just at the right
moment.
Click
here to
order this programme
Click here
for your FREE product information pack
£295+vat
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Programme
Code: BU-ASI-GR. |
About Journey Learning
Journey Learning is the UK's leading consultancy for the development
and production of audio content for training and communication
purposes.
Benefits of Audio Learning
When compared with traditional training
methods, audio learning enables organisations to generate real
return on investment since
costs are lower, employee downtime is almost non-existent,
time availability for training is rarely an issue and the retention of information is significantly higher,
while training is repeatable, consistent and available
exactly when needed |
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